Shipping Policy

We aim to deliver your orders promptly and efficiently. Please read our shipping policy to understand the terms and conditions of our shipping process.

Processing Time:

Orders are processed within 3-4 business days. During peak seasons or promotional periods, processing times may be extended.

Shipping Time:

Once your order is processed, the estimated shipping time is 7-12 business days.

International Shipping:

We offer international shipping to select countries. Delivery times and shipping costs for international orders vary based on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Undeliverable Packages:

If a package is returned to us due to an incorrect address, refusal to pay customs fees, or several failed delivery attempts, we will contact you to arrange for reshipment. Additional shipping fees may apply.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier details for the customer to investigate.

Damaged Packages:

If your package arrives damaged, please contact our customer service team within 7 days of receipt. Provide photos of the damaged package and items for assessment.

For any questions regarding our shipping policy, please contact our customer service team at theretrogamee@gmail.com. We are here to assist you with any concerns or issues you may have.

Thank you for shopping with us!