Refund Policy

You may not request a refund when the order has already shipped.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Policy

We strive to provide the best service and products to our customers. Please read our refund policy carefully to understand the circumstances under which refunds will be granted.

Damaged Packages:

If your package arrives damaged, you are eligible for a full refund. Please contact our customer service team within 7 days of receiving the damaged package to initiate the refund process. Proof of damage (e.g., photos) may be required.

Late Delivery:

If your package arrives later than the expected delivery date, you are eligible for a refund. Please notify our customer service team within 7 days of the delayed delivery to process your refund.

Incorrect Address:

If the package is undeliverable due to an incorrect address provided at the time of ordering, you are not eligible for a refund. Please double-check your address before confirming your order.

Product Dissatisfaction:

If you misunderstood the product's use or are dissatisfied with it, you are not eligible for a refund. We encourage customers to review product descriptions and specifications carefully before making a purchase.

For any questions or to initiate a refund request, please contact our customer service team at theretrogamee@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for shopping with us!